Standard of Excellence

As a business owner, you may think you have a pretty good grasp of every aspect of your business, but it may be that the growth of your business has separated you from much of the day-to-day workflow. You’re focused on running your company – making payroll and generally keeping the doors open and the lights on. As a result, your hands-on involvement may have diminished over time, and the actual creation of your products or performance of your services is likely handled almost exclusively by your employees. 

On a daily basis, many employees (and contractors, for that matter) ensure quality control and customer satisfaction by going above and beyond in a dozen different ways that you, the business owner, will probably never know. 

The natural reaction is to describe these employees as being dedicated to their jobs – and that’s true – but, perhaps first and foremost, each is dedicated to meeting his or her own personal standard of excellence. It’s part of the very fabric of that person’s character. These employees brought those standards of excellence with them when they were hired and if the time comes when they leave your employment, they’ll take those standards with them. 

If you’re a business owner who’s interested in maximizing business efficiency, customer satisfaction, product or service quality and, yes, profits, too, you owe it to yourself to identify those employees and contractors who take it upon themselves to strive for excellence, and to understand how and why they do it. 

PJW